frequently asked questions
Q. What is consignment?
A. Consignment means you bring in items to sell and the seller will select and sell items for you, retaining a portion of the proceeds. When your item sells, you get a percentage of the selling price. Consignment is a great way to remove unwanted items from your closet and make money towards purchasing new ones! Consignment is also great for the environment....reduce, reuse, recycle!
Q. Where do you get your merchandise/can I bring items in?
A. All of our stock comes from people like you! We all have items in our wardrobes that are great, but not necessarily perfect for us; it just makes sense to consign them.
Once you've gone through your closet and gathered up the pieces that no longer work for you, check our consignment guidelines to sort your items by season. Make sure all of your items are laundered, in excellent condition without stains or holes or missing buttons. When you've sorted and cleaned the items you wish to bring in, call the store to book an appointment.
Q. Why do I have to make an appointment? Can’t I just drop off a couple of items?
A. Consignments (take-ins) are done by appointment to make sure that you and your items get the attention they deserve. Scheduling drop off appointments ensures that items are organized and not going to get misplaced in the chaos of dozens of unexpected drop offs.
We also need to moderate the number of items that are coming in to the store so that we can properly display and merchandise your pieces so that they have the best chance to sell.
Q. Is there a limit to how many items I can bring/why does it have to be seasonal?
A. The number of items you can bring in may change based on the stock levels of the store. Hello Again does its best to ensure that the store is not over-crowded or cluttered so that our customers have a great shopping experience. We also want your items here at the best possible time to sell, which means keeping things seasonal. Please see the “Consigning” section for updated information.
Q. Who decides the prices?
A. Hello Again will set the selling prices on items, based on brand, salability and supply & demand, along with several other factors.
Q. Why won't you take certain labels?
A. Some labels are inexpensive to purchase new, therefore have no resale value. Some labels are not as popular with our clientele. Some labels are readily available in other consignment stores, and we love to offer our customers something unique that they wouldn't find elsewhere in KW!
Q. How will I know if my items have sold?
A. Hello Again is fully computerized; after your first appointment you will be sent an email with a link to set up your own online account. Through this account you will have fill access to what you have in store, prices, how much money is owed to you and if items are due for pick up. If you prefer, you may also call the store to check your account.
When you have money owing, you can stop by the store any time during regular hours to pick it up. Payments are made via debit, cash or etransfer, depending on the amount owed.
Q. What if my items don't sell?
A. If your items don't sell, you can pick them up at the end of their consignment term. Items that are not picked up will either be donated to local charities or the prices will be dramatically reduced and the proceeds will be donated to select charities.
Q. Some of my items didn’t sell; can I bring them back to try to sell them again?
A. No. Items are accepted for one “round”. With over 150 items arriving each week, Hello Again wants to keep the inventory new and ever-changing.
Q. Do you offer refunds or exchanges?
A. Due to the nature of the business, all sales are final.
Q. Do you take wedding dresses/brides' maid dresses/mother of the bride/groom dresses/furs? Do you accept vintage?
A. As those items are highly specialized, we do not accept those items.